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Anglian Water

Anglian Water is a large utility serving the Midlands and East coast of England, with a prestigious call centre in Lincoln.

Project Scope

The ability to display different messages on numerous screens within an operational management centre and call centre, highlighting operational risk and customer satisfaction.  Recommendation and installation of plasmas together with a pioneering Mondo Matrix 16x16 System that switches and distributes video, audio and serial signals from source to displays over distances of up to two thousand feet.

Benefits

The ease with which new messages can be distributed to particular screens is a major benefit of the AV system. Critical information is now clearly visible to 150 people in the centre working a 24/7 shift patterns, which enables smoother handovers and quicker at shift changes.

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“Anglian Water had vital information that would benefit their operational and call centre teams and therefore their customers, but did not know how to show this visibly. We can now quickly show information such as how many jobs were completed to time and how many are still outstanding which in turn will help us increase customer satisfaction.” - Tony McIntosh, Voice Network Engineer, Anglian Water